Terms & Conditions

Terms And Conditions

Terms And Conditions

  1. Use of the Website
    1.1 Eligibility: You must be at least 18 years old and a resident of the UK to use our website and purchase our products.
    1.2 Account Registration: You are required to create an account to access certain features and make purchases. You must provide accurate and up-to-date information during the registration process.
  2. Subscription and E-commerce Products
    2.1 Prescription-Grade Anti-Ageing Products: Our website offers subscription-based prescription-grade anti-ageing products. By subscribing to our services, you acknowledge that these products require a valid referral from a GMC registered healthcare professional which is sent to our online Dermatology team for review and approval. The Dermatologist will create the prescription online if the customer is approved, and then sent to our manufacturer to compound.
    2.2 E-commerce Products: We will also offer non-prescription skincare products for direct purchase through our e-commerce platform. These products will not require a prescription.
    2.3 Our prescription grade ingredients may and can change in strength each month depending on the customers skin acclimatisation. Customers will be informed of any changes to prescription strength.
    2.4 By Subscribing to The Skin Diary routine you agree to be contacted by and about The Skin Diary in regards to your routine and Skin Diary Products. You can unsubscribe from any Skin Diary communications at anytime other than those that are used for essential purposes by our dermatologists to provide you with your treatment
  3. Ordering and Payment
    3.1 Product Availability: All orders are subject to product availability. We reserve the right to limit the quantities of any products we offer.
    3.2 Pricing: The prices displayed on our website are in GBP and inclusive of applicable taxes. We reserve the right to change prices at any time without prior notice.
    3.3 Payment: Payment for subscription-based products will be processed on a recurring basis as specified during the checkout process. For e-commerce products, payment is required at the time of purchase.
  4. Cancellation and Refunds
    4.1 Subscription Cancellation: You may cancel your subscription at any time by following the instructions provided on our website or by contacting our Customer Support.
    4.2 Refunds: Refunds for cancelled subscriptions will be issued in accordance with our cancellation policy, as stated in our Refund Policy.
    4.3 Return Policy: Our return policy applies to e-commerce products only. Please refer to our Return Policy for detailed information on product returns and exchanges.
  5. Intellectual Property
    5.1 Ownership: All content and materials on our website, including text, graphics, logos, images, and software, are the property of The Skin Diary and protected by intellectual property laws.
    5.2 Limited License: You are granted a limited, non-exclusive, and non-transferable license to access and use our website and its content for personal, non-commercial purposes.
    5.3 You may print off one copy, and may download extracts, of any page (s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
    5.4 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
    5.5 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
    5.6 You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
    5.7 If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. From www.theskindiary.com/termsandconditions
  6. Disclaimer and Limitation of Liability
    6.1 Disclaimer: The information provided on our website is for general informational purposes only. We do not provide medical advice or make any claims regarding the effectiveness of our products.
    6.2 Limitation of Liability: To the extent permitted by law, The Skin Diary shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.
    6.3 Viruses and Hacking: We make reasonable efforts to ensure the security and integrity of our website. However, we do not guarantee that our website will be free from viruses or hacking attempts. You are responsible for implementing appropriate security measures to protect your devices and data.
  7. Governing Law and Jurisdiction
    7.1 Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the UK.
    7.2 Jurisdiction: Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in the UK.
  8. Modifications to the Agreement
    8.1 Amendments: The Skin Diary reserves the right to modify or amend this Agreement at any time. Updated versions will be posted on our website. It is your responsibility to review and adhere to our terms and conditions.
  9. Links
    9.1 Links to Our Site: You may link to our website, provided it is done in a fair and legal manner that does not damage our reputation or take advantage of it. However, we reserve the right to request the removal of any such links.
    9.2 Links from Our Site: Our website may contain links to third-party websites or resources. These links are provided for your convenience, and we do not endorse or have control over the content or availability of those websites.
  10. Entire Agreement
    10.1 These terms of use, along with any referenced documents, represent the complete agreement between you and The Skin Diary, replacing all previous discussions, correspondence, negotiations, prior arrangements, understandings, or agreements related to the use of our website.If you have any concerns regarding the content on our site or questions about our services, please contact us at info@theskindiary.com

Refund Policy

  1. Refund Policy

    Your rights as a consumer

    As a consumer you have a number of legal rights in respect to the products and services we provide. These include the right to cancel your subscription. This means that you can cancel your subscription before the 26th of every month without being charged.  You will have to cover the costs of any returns that you make and it is your responsibility to ensure that any products you are returning get back to us safely. If you wish to exercise your rights to cancelling your subscription, please cancel via your MyAccount portal, or contact the team by emailing us at info@theskindiary.com. 

    Regarding refunds, you are not entitled to a refund of any of our prescription routines that have been specifically made for you after the 26th of every month. If you exercise your rights to a refund after we have delivered the Chapters prescription routine to you then we will charge you the equivalent of one month’s subscription fee and then cancel your account.

    If any product we supply to you is faulty or damaged, you have the right to return the product in question to us, and we will either:

    1. refund you an amount of money that covers the value of the product returned; or
    2. send you a replacement product.

    We will also refund you your reasonable costs incurred in returning the product to us.