Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription on prescription routines and over the counter products. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Prescription routine subscriptions

  1. As a consumer you have a number of legal rights in respect to the products and services we provide. These include the right to cancel your subscription. This means that you can cancel your subscription before the 26th of every month without being charged. If you wish to exercise your rights to cancelling your subscription, please cancel via your MyAccount portal, or contact the team by emailing us at info@theskindiary.com. 

  2. Regarding refunds, you are not entitled to a refund of any of our prescription routines that have been specifically made for you after the 26th of every month. If you exercise your rights to a refund after we have delivered the Chapters prescription routine to you then we will charge you the equivalent of one month’s subscription fee and then cancel your account.
    If any product we supply to you is faulty or damaged, you have the right to return the product in question to us, and we will either:

    1. refund you an amount of money that covers the value of the product returned; or

    2. send you a replacement product.

    3. We will also refund you your reasonable costs incurred in returning the product to us. 

 
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

 
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.